How automation—in the right instances—can improve workplace productivity
Recent reports claim that companies are using robotics software to automate certain repeatable and rules-based back-office functions at a 25- to 50-percent labor cost savings. Automation software, also...
View ArticleAdopting Robotic Process Automation Requires Initiative from Workforce and...
This post was co-authored by Ankit Jamwal. Robots, long a part of the popular imagination (think R2D2) and familiar on the manufacturng floor, are now moving into the back office and transforming the...
View ArticleThe Rise of the Robots: Are We Headed Toward a Jobless Future?
Martin Ford is the author of Rise of the Robots: Technology and the Threat of a Jobless Future. Mr. Ford will be the keynote speaker at ISG’s Sourcing Industry Conference, September 28-29 in Dallas....
View ArticleThink Like “The Jetsons”
Last week, ISG was delighted to host a record number of guests at our annual Sourcing Industry Conference, many of whom said they were attending largely to learn about the emerging trends for the...
View ArticleThe Promise of Advanced Automation
When we talk about automation in the workplace and the potential for its adoption to accelerate and impact our daily lives, we often envision a future very different from the world we live in now. Will...
View ArticleMastering Complexity in Your As-a-Service Future
Today’s IT services industry is a veritable bumper car arena crowded with new technology and cloud-based services. The rules have not been posted, and the way forward is difficult to imagine. CIOs,...
View ArticleGet Ready for IT Infrastructure Autonomics
I’m sure, like me, you’ve heard the latest hype about how autonomics—automated, self-managing processes—will revolutionize IT infrastructure services. All too often, when we hear these kinds of...
View ArticleWe’re Entering the Platform Period
The history of the sourcing industry is not long (35 years), but it is varied, already marked by three distinct periods in which the approach to sourcing changed radically. I argue we’ve now entered a...
View ArticleFive Principles that Should Already Be Part of Your Technology Strategy
It can be difficult to create a long-term IT strategy that keeps pace with the perpetually shifting technology market. More often than not, we simply set our sights on the next set of goals and keep...
View Article2016 Brings Waves of Change for Procurement in Pharmaceuticals (and Other...
Much like decision makers in other fields, procurement professionals face a challenging landscape. They are under increasing pressure to take on more expansive roles in their enterprises and to be the...
View ArticleAutomation: Promise or Threat to Employment in the Sourcing Industry?
The next evolutionary step for the sourcing industry is not exporting jobs farther afield in search of labor-arbitrage savings. It is—and will continue to be—the wide adoption of automation. Already,...
View ArticleTop Ten Sourcing Predictions for 2016
Many people have high expectations for 2016, and I am among them. The European Space Agency and the Russian Federal Space Agency will send an orbiter to Mars, the summer Olympics will take place in Rio...
View ArticleHow to Support a “Bring Your Own Service” Model in Today’s Changing Workplace
The traditional workplace is fast giving way to the office-on-the-go, fueled by solutions that tap the potential of social, mobile, cloud and analytics technologies and populated by a workforce that...
View ArticleThe Fourth Industrial Revolution: Challenges for Enterprises and their...
Of the all the burning issues discussed at the World Economic Forum in Davos, Switzerland, earlier this year, one that got top billing was the promise and peril of the “Fourth Industrial Revolution.”...
View ArticleThe Digital Metamorphosis of Workplace Services
Workplace services is undergoing a great metamorphosis. The IT service desk, field support and related software management services are not disappearing, but they are definitely changing shape. If you...
View ArticleWill New Technologies Put Us Out of Work? A Peek into the Future
It’s a question we’ve wrestled with many times before. And it is worth considering again in light of many recent advancements in automation and cognitive computing. While technology will certainly...
View ArticleLeveraging Automation and Cognitive Computing to Achieve Specific Business...
The use of computers to automate human tasks and simulate the human thought process—the field now widely called cognitive computing—is attracting the attention and investment of some of the most...
View ArticleThe Time is Now to Look at Robotic Process Automation
Robotic process automation (RPA) isn’t just hype. It has the potential to translate into significant value for companies across a wide range of industries. In fact, organizations that haven’t deployed...
View ArticleThe Future of BPO Services: Embrace Automation or Perish
Business processes are notoriously difficult to manage in an outsourced environment. Outsourcing these live, pervasive services—which are critical to customers, suppliers and business operations—has...
View ArticleWhat is the Future of Digital? Ask the Cognitive Virtual Agent
Millennials expect everything to be at their fingertips—their social relationships, their retail relationships, even their banking and insurance relationships. To meet this demand for anytime, anywhere...
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